The World Leader in Advanced Knowledge Management and Implementation
Who We Are
EK Global is a world-leading professional services firm that provides the full range of advanced Knowledge Management Consulting and Implementation.
We deliver professional services on all aspects of knowledge, data, and information management in our efforts, delivering the full life cycle of capabilities, including analysis, design, development, integration, maintenance, and support.
We are the European extension of Enterprise Knowledge, bringing the complete set of the world’s largest dedicated Knowledge Management Consulting company’s capabilities and expertise to Europe and beyond.
Our Knowledge Management assessment and planning services apply our proprietary 40-point KM Benchmark to score organizations based on their current state and target state, ensuring they understand where they are and where they should be. We then develop agile, adaptive plans to ensure each organization has a clear and measurable path to achieve their KM Target State. Each of our plans includes a clear KM Business Case and associated Return on Investment (ROI).
Search Solutions and Implementation
After laying the foundations of Knowledge Management, including taxonomy design, content strategy, and KM organization development, our Search Design, Content Architecture and Implementation Services ensure an organization can find and discover all of their content and data in an integrated fashion. We help organizations choose the right search solutions and define agile implementation plans to integrate with their various content and data stores over an achievable timeframe, while designing search interfaces to engage the user and meet their business needs.
Knowledge Artificial Intelligence
The future of Knowledge Management is Knowledge Artificial Intelligence. Our Enterprise AI Capabilities leverage our KM foundations and engage leading edge concepts and technologies to deliver on the promise of AI. Using ontologies, knowledge graphs, and natural language processing, we help organizations prototype solutions that demonstrate the business value of AI to push knowledge to the right people and assemble it in new ways, while creating a strategy for enterprise-wide implementations.
In each of EK Global’s Service Areas, we possess world-leading expertise and proven experience with a range of commercial, government, non-profit organizations seeking to improve their productivity, customer service, and employee satisfaction and retention.
Knowledge Management Assessment and Planning – Through our proven methodology and leveraging our proprietary benchmark, we will assess your organization’s KM capabilities along the factors of People, Process, Content, Culture, and Technology. We will work alongside you to develop a clear plan to achieve your KM goals and justify a KM transformation using clear metrics and ROI calculations.
Taxonomy, Metadata, and Tagging – Using our deep team of taxonomy design and implementation experts, we will deliver an intuitive and flexible taxonomy design to improve your organization’s capture, management, and findability of information. Our technical experts can also help you pick and implement the right taxonomy management system, including support in auto-tagging where required.
Our certified team of Agile leaders will guide your projects to be more flexible and centered on your business goals and user needs. Our Agile Transformation capabilities will help your organization to become more Agile where such a change will add value, while integrating your overall business processes into a more flexible and sustainable framework.
Organizations are still struggling to design, implement, and maintain search solutions that serve their end users’ needs and actually reveal the right information to the right people, across disparate content and data sources. Our proven methodologies, including quick-start workshops, enterprise knowledge graphs, and training, will ensure your organization can finally break through their search issues and begin improving findability and discoverability. Our team of expert search architects will help your organization select the right tools, prototype them to show meaningful value, and then implement them iteratively to build a lasting search solution.
No organization can be successful in the Knowledge Management goals without mastering their content and data. Our content strategy approach defines comprehensive content governance, content type and templating, and content metadata and tagging in order to ensuring the right information is captured in the appropriate format, maintained in a way that introduces the lowest administrative burden, and presented in a way that is best for the end users. Our proven methodologies and supporting technologies also guide major content cleanup and migration challenges.
Any meaningful Knowledge Management transformation will require a directed change management effort. We go beyond traditional change management and have developed a specific methodology, which incorporates analytics, measurable success criteria, and flexible communications to ensure end users own the change they’re being asked to adopt. We can help your organization develop a plan, or move all the way through the steps to implement a plan.
Enterprise AI Readiness Assessment and Implementation – Increasingly, organizations are attempting to understand what Artificial Intelligence means in the context of their own company. Our Enterprise AI approach will help you plan for Knowledge AI in your organization, prioritize efforts, and iteratively design and build data and information management features and capabilities features to prove value quickly.